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Monday, December 21, 2015
ISO 9001:2015 REQUIREMENTS (PART 3) RESOURCE MANAGEMENT (PROVISION)
This is a continuation of a series of articles. If you have read the earlier ones, you can skip this introduction and start reading after the underlined break, marked Start Requirements, Part 3.
The release of the Final Draft International Standard of ISO 9001:2015 has created a great deal of hand wringing and argument that many requirements of the ISO 9001 2008 standard have been deleted, abandoned and/or lessened. Furthermore, it has been replaced by an over worded document that doesn’t address the needed direction for an organization to follow in order to create and maintain a functioning and vibrant Quality Management System. Many tongues have uttered the soliloquy that an organization no longer needs to have a Quality Manual, Quality Objectives, or the six required procedures for their respective Quality Management Systems. Reality: nothing could be further from the truth. The fact is that the ISO 9001 2015 standard does not reduce any requirements. It does require them in a different language, and does require/ empower the organization to decide the details.
The “Introduction” part of this series of articles provided a “30,000 ft.” view of the ISO 9001 2015 standard. This paper starts the second in the “Requirements” series, subdivided into sub parts to handle the standard piece by piece. The series is aimed at readers who currently use the ISO 9001:2008 version, and would like to know how to handle the ISO 9001 2015 version. Each of the sub parts in the Requirements series will take a portion of the ISO 9001 2008 version and help the reader understand the following:
Where it is in the New Standard:
Owing to the changed structure and organization of ISO 9001 2015 version, some may find a bit of a challenge in trying to relate to the new standard from the perspective of ISO 9001 2008version. This subsection will help in navigating the new standard.
What is Missing?
This subsection will point out parts of the old standard ISO 9001 2008 that may have been omitted in the new standard ISO 9001 2015.
What is Added/ Changed:
This subsection will point to those requirements that did not exist in the ISO 9001 2008, and have been added to the ISO 9001 2015.
Part 3 of this series will discuss the net additions to the ISO 9001 2008 version, Part 4 will discuss implementation issues for each of the sections discussed in the Part 2 subseries, and Part 4 will discuss how to audit to the new standard ISO 9001 2015.
Section 6.1 of ISO 9001 2008 discusses provision of resources. It is found, in total, in Section 7.1.1 of the ISO 9001 2015 version with the noted exception of subsection (b) enhancement of customer satisfaction by meeting customer requirements – this subsection is omitted in the new version. This omission is appears to be intentional because more detailed customer satisfaction explanation is found in Section 5.1.2 of the ISO 9001 2015version – Customer Focus.
Section 6.2 of the old version – Human Resources is now found in Section 7.2 of theISO 9001 2015 version – Competence. Section 6.2.1 of the ISO 9001 2008 version has been omitted but all of Section 6.2.2 has been included in the aforementioned Section 7.2 (a d).
Section 6.3 – Infrastructure is now found, in whole, in Section 7.1.3 of the ISO 9001 2015 version.
Section 6.4 – Work Environment is now found in Section 7.1.4 of the ISO 9001 2015 version. The ISO 9001 2008 version’s single paragraph has been replaced by more detailed requirements of compliance (a c) which speak to social, psychological and physical factors that impact an organization’s work environment.
What is missing in ISO 9001:2015?
Subsection (b) of the ISO 9001 2008 version has been omitted but appears in more detailed form in Section 5.1.2 of the ISO 9001 2015 version – Customer Focus.
Subsection 6.2.1 of the ISO 9001 2008 version has been omitted relating to Human Resources.
What is added/ changed?
Very little has changed. Sections 6.2, 6.3 and 6.4 have been retained in verbatim (with the aforementioned exceptions) and renumbered in the ISO 9001 2015 version of the standard.
With very little changes (mostly cosmetic), the new sections of the ISO 9001 2015 version reflect those corresponding sections in the ISO 9001 2008 version.